Phone System

• Getting Started with your Vonage account
• Call Handling Options
• Yealink T44U Phone

Getting Started with your Vonage account

Welcome to the Vonage phone system. To set up your account, please open a web browser and navigate to app.vonage.com. Click on Log in with Single Sign-On, type in your MDY email address, and click Next. Follow the prompts to login with your MDY Google account. These steps are how you would log in to the mobile app or desktop apps as well.

There are a few onboarding steps that should be followed once you're logged in.

• Setting up your voicemail greeting & changing your voicemail access pin
  
• Installing the Vonage app on your cell phone, and optionally, your computer. (BO users)
  

Voicemail

To change your Voicemail settings, open https://app.vonage.com/settings/voicemail on a computer, or open the Vonage app on your phone, access Settings, then choose Voicemail. In this section you can set greetings, set your voicemail to email settings, and change your voicemail pin.

To set greetings, click the Record button next to the greeting type you're trying to set. If you're using a computer, it will prompt you to put in your phone number to record the greeting. Please create greetings for the following categories:

• Unavailable Greeting - Notify callers if you are occupied. This will play if you don't pick up the phone or have Do Not Disturb set.
• Busy Greeting - Notify callers that you are on an active call.
• Out of Office - Notify callers that you are out of office. This recording overrides your greetings for Unavailable or Busy.

By default, voicemails left for you will be sent to your email as attachments.

Installing the Vonage App

iPhone app - https://apps.apple.com/us/app/vonage-business-communications/id456697646

Android app - https://play.google.com/store/apps/details?id=com.vocalocity.Administration&a=1000

Windows app - https://vbc-downloads.vonage.com/win/VonageBusinessSetup.exe

Mac app - https://vbc-downloads.vonage.com/mac/VonageBusinessSetup.dmg 

Call Handling Options

By default, if someone calls your extension, the call will ring your desk phone, as well as anywhere you're logged in to your Vonage account. This includes the Vonage app for your cell phone, Windows or Mac computer, as well as the Vonage website. If you do not answer, the call will be transferred to voicemail.

Do not Disturb, Selective muting by device, and Out of Office call handling options are detailed below.

Do Not Disturb - Calls muted on all devices and go directly to voicemail

Out of Office - Out of Office Voicemail Message is played for caller

Windows/Mac

iPhone/Android

Mute calls on single device

If you want to mute calls on your cell phone but allow calls on your desk phone or computer app, follow these steps to mute/unmute on each device.

Yealink T44U Phone