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Getting Started with your Vonage account

Welcome to the Vonage phone system. To login, open a web browser and navigate to app.vonage.com. Click on Log in with Single Sign-On, type in your MDY email address, and click Next. Follow the prompts to login with your MDY Google account. These same steps are how you would log in to the mobile app or desktop apps.

There are a few onboarding steps that should be followed once you're logged in.

  • Setting up your voicemail greeting & changing your voicemail access pin
  • Installing the Vonage app on your cell phone, and optionally, your laptop. (BO users)

Voicemail

To change your Voicemail settings, open https://app.vonage.com/settings/voicemail on a computer, or open the Vonage app on your phone, access Settings, then choose Voicemail. In this section you can set greetings, set your voicemail to email settings, and change your voicemail pin.

To set greetings, click the Record button next to the greeting type you're trying to set. If you're using a computer, it will prompt you to put in your phone number to record the greeting. Please create greetings for the following categories:

  • Unavailable Greeting - Notify callers that you are occupied. (Do Not Disturb)
  • Busy Greeting - Notify callers that you are on an active call.
  • Out of Office (Optional) - Notify callers that you are out of office. This recording overrides your greetings for Unavailable or Busy.

By default, voicemails left for you will be sent to your email as attachments.

Installing the Vonage App

iPhone app - https://apps.apple.com/us/app/vonage-business-communications/id456697646

Android app - https://play.google.com/store/apps/details?id=com.vocalocity.Administration&a=1000

Windows app - https://vbc-downloads.vonage.com/win/VonageBusinessSetup.exe

Mac app - https://vbc-downloads.vonage.com/mac/VonageBusinessSetup.dmg 

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